Refund policy

7-day exchange policy

For orders delivered in Pakistan, Hiba’s Collection offers exchanges only, not refunds. Request an exchange within 7 days of receiving your order.

Eligibility

Unopened, unused beauty products, including sale items, are eligible for exchange. Items must be in their original packaging, in the condition received, with tags where applicable. A receipt or proof of purchase is required.

How to request an exchange

Email info@hibascollection.com before sending any item back. Once your exchange is approved, we will provide instructions on how and where to send your package. Items sent back without prior approval will not be accepted.

Return shipping costs

For damaged, defective or incorrectly supplied items, Hiba’s Collection will bear the return shipping cost and provide return shipping instructions or a label after approval. For customer-preference exchanges, the customer is responsible for the return shipping cost.

Damaged or wrong items

Please inspect your order upon delivery and contact us immediately if an item is damaged, defective or incorrect so we can assess the issue and arrange an exchange. The unopened-condition requirement for customer-preference exchanges does not prevent you from reporting an item that arrived damaged or defective.

Exceptions

Perishable goods, custom products (such as special orders or personalized items), and gift cards are not eligible for exchange. Opened or used products are not eligible for customer-preference exchanges. Unopened beauty products and sale items are eligible under the conditions above.

Contact

For exchange questions, email info@hibascollection.com.