Questions? Answered.
Delivery, Cash on Delivery, exchanges and more — everything you need to know about ordering from Hiba's Collection.
Frequently asked questions
Are Hiba's Collection products original?
Yes. Everything on this store is a genuine Hiba's Collection product, shipped by us directly.
How long does delivery take?
Orders are delivered across Pakistan in 2–5 working days after your order is confirmed. Public holidays, weather or courier delays can occasionally add a day or two.
How much is delivery?
Delivery is Rs 250. It's free on orders of Rs 2,500 or more.
Can I pay Cash on Delivery?
Yes — Cash on Delivery is available nationwide. You pay the rider when your order arrives. Any other payment options are shown at checkout.
Can I exchange a product?
Yes. Unopened, unused products (including sale items) can be exchanged within 7 days of delivery. Email info@hibascollection.com before sending anything back. We offer exchanges, not refunds. See how exchanges work.
My item arrived damaged or wrong. What should I do?
Check your parcel when it arrives and contact us straight away with your order number and a photo. We'll arrange an exchange and cover the return shipping.
How do I track my order?
Use our Track your order page to message us your order number on WhatsApp, or call UAN 111-004-422.
Do you have products for men?
Yes — perfumes, body mists, body sprays and roll-on deodorants made for men. Shop men.
Do you ship outside Pakistan?
Not at the moment. We currently deliver within Pakistan only.
How can I contact you?
WhatsApp +92 327 8678683, call UAN 111-004-422, or email info@hibascollection.com.